Attend to users IT needs in order for them to meet their work functions, including issues with user. accounts, printers, PC's, mobile phones, business applications, etc.
Provide first level support for user issues.
Walk users through problem solving process.
Follow up with users, provide feedback and see problems through to resolution.
Ensure proper recording, documentation and closure of tickets.
Properly escalate unresolved queries to the next level of support.
Preserve and grow your knowledge of help desk procedures, products and services.
Support employee onboarding and offboarding process.
Management of end user equipment (notebooks, mobile phones etc.)

Minimum education: High school diploma with appropriate IT certificates or University Degree (or final year of study) in: Information Technology, Electrical / Mechanical Engineering, Mathematics or similar;
Previous experience in a similar role is a plus;
Technical skills in administration of Windows OS Workstations and Servers; Local networking and printing; Administration of IP telephony and Mobile devices; Active Directory User and Computers;
Fluent English;
Strong organizational skills and multitasking;
The highest level of personal integrity.

an opportunity to work with a young and friendly team in a dynamic and high performance culture;
an opportunity to work in enterprise company with high tech equipment;
work for a definite term with the possibility of permanent employment.

IT Help Desk Assistant